The 'deadly' social media debacle
A NYT article talks about how social media, Facebook in particular, can go about dealing with the inevitable - the death of its members. It turns out, they've already figured out a way:
“The way to make this work in cases where machines can’t make decisions is to tap into the members,” he said, pointing to Facebook’s buttons that allow users to flag material they find inappropriate. “One way to automate the ‘Is he dead’ problem is to have a place where people can report it.”
That’s just what Facebook does. To memorialize a profile, a family member or friend must fill out a form on the site and provide proof of the death, like a link to an obituary or news article, which a staff member at Facebook will then review.
via nytimes.com
OMG. I cannot begin to think the many ways this can turn ugly. In fact, reading through the article, there was already one high-profile instance this has happened.
A friend of Simon Thulbourn, a software engineer living in Germany, found an obituary that mentioned someone with a similar name and submitted it to Facebook last October as evidence that Mr. Thulbourn was dead. He was soon locked out of his own page.
“When I first ‘died,’ I went looking around Facebook’s help pages, but alas, they don’t seem to have a ‘I’m not really dead, could I have my account back please?’ section, so I opted for filling in every form on their Web site,” Mr. Thulbourn said by e-mail.
When that didn’t work, Mr. Thulbourn created a Web page and posted about it on Twitter until news of the mix-up began to spread on technology blogs and the company took notice. He received an apology from Facebook and got his account back.
While it sucks to be dead, it is definitely 'suckier' to be presumed dead when you still have some breaths in your lungs.